Philodendron Billietiae

Return & Exchange Policy

At House of Mr Green, customer satisfaction is important to us. Since plants are live and delicate products, our Return & Exchange Policy is designed to ensure fairness and plant safety.

1. Return Eligibility

• Returns are only accepted for damaged, incorrect, or unhealthy plants received during delivery.
• Customers must report the issue within 24 hours of receiving the order.
• Clear photos and videos of the product and packaging may be required for verification.

2. Exchange Policy

• Eligible products may qualify for replacement or exchange depending on stock availability.
• Exchanges are processed after reviewing the reported issue.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Healthy plants with natural variations in size, color, or shape
• Products damaged due to improper care after delivery
• Orders reported after 24 hours of delivery
• Customized or specially prepared orders

4. Shipping Conditions

• Slight leaf stress, minor soil movement, or small cosmetic changes during shipping are considered normal for live plants.
• We carefully pack all plants to minimize shipping damage.

5. Refund Policy

• Refunds may be approved only in eligible cases where replacement is not available.
• Approved refunds will be processed through the original payment method or store credit, depending on the situation.

6. Order Cancellation

• Orders can only be canceled before shipment confirmation.
• Once the order has been dispatched, cancellation requests may not be accepted.

7. Contact for Support

For any return, exchange, or damaged order concerns, please contact House of Mr Green customer support with your order details and product photos for quick assistance.